Enhancing your Customer Experience
Presented by: Neil Stead
Date: Monday 23 June 2025
Time: 14:00 - 17:00
Please note that this event will be recorded and will be made available to delegates after the event. For more information on recording and privacy please click here. Once you have booked onto the event an invitation register to the Zoom meeting will be sent via email, including information on how to join the meeting.
Recording Only tickets are available (these do not include Q&A or handouts if applicable)
Course Overview
This three-hour CPD session equips participants with essential skills to enhance customer interactions. The course covers customer experience fundamentals, effective communication techniques, and strategies for identifying and addressing pain points in the customer journey.
Learning Objectives
✅ Grasp the core principles of customer experience and its importance in a competitive market
✅ Learn to create and implement strategies focused on the needs and preferences of customers
✅ Gain effective communication techniques, including active listening and empathy, to better connect with customers
✅ Understand use of technology and feedback mechanisms to enhance customer service
✅ Learn to pinpoint and resolve common issues within the customer journey.
This is the second course in a series of four CPD's presented by Neil Stead:
Monday 19 May - Defining your Business Purpose
Monday 23 June - Enhancing your Customer Experience
Monday 21 July - Essential Business Operations
Monday 18 August - Managing your Finances
Neil is an accomplished Business Consultant & Coach with three decades of experience at one of the UK's most respected and trusted brands.
In 2021, he established Steady Consulting to partner with small business owners, guiding them in building stronger, more sustainable businesses - benefiting not only their customers and employees, but also aligning with their own personal aspirations.
Neil focuses his expertise on the horticulture and landscaping industry - delivering tailored, hands-on guidance, strategic advice, and dedicated support to nurture the growth of each business he serves.